Questions + Returns

Return Policy

Returns are accepted for new, unused items in their original packaging within 30 days of receipt. To return an item, please contact with your order number, item, and reason for return.

US customers will receive a prepaid return shipping label via email. An $8 shipping fee will be deducted from the total amount of your merchandise credit. For returns outside the return policy return, shipping costs are the responsibility of the buyer and Elizabeth Gillett reserves the right to issue store credit in place of full refunds.

Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact


Feel free to email us any time at for more details on our brand or products. 

Call us at (212) 629-7993 x.21, 10am-5pm EST.